What is your question about?

MY ACCOUNT

Order

Capsules

Recycling

L'OR and Coronavirus

Frequently Asked Questions
< Frequently asked questions

On average, there is no more caffeine in a Lungo than in an Espresso. The amount of caffeine in L’OR Espresso and L’OR Espresso Lungo varies between 50 and 75mg per drink. This figure depends on the quantity of coffee contained in the capsule, the quantity of Robusta used in the blend (Robusta contains higher levels of caffeine than Arabica) and natural fluctuations in the coffee according to the season (however, this has a limited effect.

No, the capsules work in the same way as other capsules compatible with Nespresso®* machines. Simply place the capsule in the opening of the machine and follow the instructions for the machine.

The new L’OR Espresso capsules last 12 months.

On average, there is no more caffeine in a Lungo than in an Espresso. The amount of caffeine in L’OR Espresso and L’OR Espresso Lungo varies between 50 and 75mg per drink. This figure depends on the quantity of coffee contained in the capsule, the quantity of Robusta used in the blend (Robusta contains higher levels of caffeine than Arabica) and natural fluctuations in the coffee according to the season (however, this has a limited effect.

Detailed maintenance guidelines for each appliance type can be found on the Nespresso® * website. Regular descaling of the appliance, in accordance with the guidelines, is eminent for proper performance.

We suggest that you send the capsules in the box in which you received them. But you can also use any box that you have, providing it can contain about 100 capsules (the minimum amount for sending). Simply select your box, place a plastic bag inside to avoid leaks, place your L’OR capsules in the box, stick the label on the package and organise for it to be collected by calling the telephone number in the e-mail sent with the label. The size restrictions are 50x50x40cm with a maximum weight of 20kg.

No, all costs for sending the capsules to be recycled are borne by L’OR Espresso.

You do not need to wash the capsules before sending them to be recycled. During processing, the coffee grounds will be separated from the rest of the capsule and composted.

Simply download and print the Free Post PDF label from An Post, attach it to an envelope with your used L’OR pods inside (minimum of 100), and pop it in the mail.

L’OR has created a new aluminium capsule, specifically designed to be used with Nespresso®* coffee machines, with the exception of the U®*, Umilk®* , Prodigio®* and Expert®* models bought after 25 July 2016.

To ensure a quick delivery, the order is processed once you have placed it and the payment has been succesful. Once an order has been placed, it is not possible to cancel or amend the order.

You can always return the order within 14 days after receipt. Please note that we can only accept unused and undamaged items in the original packaging for return.

It is only possible to change your address before placing an order.

Please change your address in ‘’my account’’ or create an account and set your preferred address.

We are not able to modify the address once the order has been placed. Please contact DPD once you are provided with the tracking number to rearrange the delivery.

No, all L’OR Aluminium Capsules can be recycled. The maximum weight for sending is 20kg.

Yes. Log on to My Account, then add another address. You can choose your billing address.

We accept payments via VISA and MasterCard.

This new capsule:?

Is adapted perfectly to your Nespresso®* coffee machine. Better preserves the aroma and the intense flavours of the coffee beans exclusively selected by L'OR**. Provides you with a more intense experience and an espresso with a richer, deeper taste and a creamier crema**.

L'OR Espresso capsules contain no preservatives or allergens, only pure coffee.

Coffee has naturally few calories. If it is consumed without sugar or milk, the number of calories per cup is negligible: on average 1 calorie per dose.

The coffee in our L'Or Espresso capsules is suitable for both vegetarian and vegan diet.

Our new high-quality L’OR Espresso aluminium capsules provide consumers with a better-preserved aroma and richer and thicker crema for an intense espresso pleasure**.

Aluminum, however there is no direct contact with the coffee as such; both the inside and outside of the capsule have a thin protective plastic layer creating an air tight seal.

Our carriers have taken the right measure’s to minimize the contact when delivering the parcel to the consumers, on arrival at the delivery address our driver will knock or ring the bell and will then step away to a safe distance. If the consumer advises that they don’t want to sign, depending on the carrier of delivery we have alternatives methods in place to ensure that delivery can be completed.

Yes, we do. If a consumer is unable to come to the door, a calling card will be left advising of alternative delivery options. Please contact the Carrier website for more information on this topic. We thank you for your understanding, support and trust in our service.

Due to the measures taken by our carriers and the increased volume of orders, our warehouses could be facing a delay. Your order might be delivered later than communicated or it could be sent in more than one parcel. Our team is working hard on ensuring that all orders are shipped as soon as possible. As soon as your order is dispatched you will receive an email through our automated system along with a tracking reference to see the progress of your delivery.

Yes. Log on, go to My Account, then go to “Profile”. You will find a link under your name that will allow you to change your password.

Yes. Log on, go to My Account, then go to “MY PROFILE SETTINGS”. You will be able to delete your account there.

You have the opportunity to place an order without creating an account. However, we advise that you register because creating an account will enable you to track your parcel, place new orders more easily and access your invoices. You can register in the menu or during the order process.

Yes. Log on to My Account, then go to your Address Book. You will be able to add another address there.

If you are not satisfied with your purchase, you can return the item(s) up to 14 calendar days after the delivery date to receive a full refund.

In order for us to arrange the return of the item(s) please contact our Consumer Care line on 1800 207275 from Monday – Saturday 8am to 5pm.

Your return will be processed once received in our warehouse. It can take up to 14 days for your refund to be fully processed.

Please note that we can only accept unused and undamaged items in the original packaging for return.

Bundles and promotional items can only be returned in total. Partial returns on bundles and promotional items will not be accepted.

Once your parcel is dispatched you will receive an email confirming this showing a parcel/shipping number.

It might take up to 24 hours for a tracking number to be assigned to your order, depending on when you placed the order and the availability of the products you selected.

You can use this tracking number on the DPD website to track your parcel.

Shipping costs are 2.99€ but for orders over 30£ shipping is free.

Yes, if the total amount of your order is more than €30, standard delivery is free.

The majority of parcels are delivered within 2 working days, provided that the order was made before 4:00 p.m. Delivery times can sometimes be longer if we are receiving higher volumes of orders or due to circumstances beyond our control. Please contact us if you have not received your parcel within 7 days from the date of the order.

We can deliver your order to any address or collection point in Ireland.

We use DPD for our deliveries.

You can track your order by using the tracking number provided by email once the order has been shipped.

There is a maximum weight of 20kg allowed per shipping label.

All of the waste received will be recycled to create new products. When we receive your L’OR Espresso capsules, we store them in our warehouse until we have a sufficient amount to allow us to recycle them. The aluminium is finely ground and washed, then melted and recycled to make new products.

We want to limit transport for environmental reasons. Sending bigger quantities at once is better for the environment. We therefore ask you to send a minimum weight of 2kg which corresponds to about 200 capsules.

We like to help

If you would like to speak to our careline team, then please call on our Freephone number (1800 454501), Mon-Sat between the hours of 8am-5pm. We’ll be happy to help.

Contact us:

Write your phone number without a space or hyphen

Write as: DD / MM / YYYY.

Found below Best Before Date on the outer wrapper or on the bottom of the dispenser box (not the Tassimo code)

*Mandatory Fields

arrow-lor.png

Suggestions:

Privacy

 

At Jacobs Douwe Egberts, we take the issue of privacy very seriously. Our privacy policy is   here  to review prior to submitting your enquiry.